Refund policy
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, unless otherwise agreed with Finery & Co
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer, but directly to Finery & Co. 1 Bridge Street, Bishop’s Stortford. Hertfordshire. CM23 2JU
There are certain situations where only partial refunds are granted. These are, but not limited to:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
Refunds
If your item arrives damaged or defective in anyway please notify us within 3 working days. Kindly keep all packaging and return this back to us with the goods within 30 days. We will reimburse the return postage on damaged or defective goods upon submission of receipt showing the cost you have incurred for returning the item.
We will endeavour to process your refund as quickly as possible and in any case within 14 days of receiving the returned goods. Undamaged and correctly returned items will be credited using the same method originally used by you to pay for your purchase. In the unlikely event that you receive an incorrect item, please contact us immediately at info@fineryandco.com
We will refund any purchase within a 14 day period of your initial order being received. This item must not have been worn or used and returned to Finery & Co in its original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@fineryandco.com
Exchanges
We only replace items if they are defective or damaged or unless otherwise agreed by Finery & Co. If you need to exchange it for the same item, send us an email at info@fineryandco.com before sending your item to: Finery & Co, 1 Bridge Street, Bishop's Stortford, ESS, CM23 2JU, United Kingdom.
Shipping
To return your product, you should mail your product to: Finery & Co, 1 Bridge Street, Bishop's Stortford, ESS, CM23 2JU, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item, unless otherwise agreed by Finery & Co. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item & therefore will ask for proof of postage for delayed or lost items. You, the customer will be responsible for all goods until Finery & Co have received the item.